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    Terms of Service

    These Terms of Service ("Terms") constitute a legally binding agreement between AI for Biz (ABN: 13 610 471 282) ("we", "us" or "our") and the business entity or individual registering for our services ("Client", "you").

    By accessing our website at aiforbiz.com.au, activating an account or subscribing to any of our plans, you agree to be bound by these Terms. If you do not agree, please do not use our services.

    1. Services

    AI for Biz provides AI-powered automation services for businesses, including but not limited to:

    • 24/7 AI Receptionist: an AI voice and messaging agent that handles inbound inquiries, bookings and lead capture on your behalf around the clock.
    • Content Studio: a business-specific content production and publishing service for selected social media platforms.

    We grant you a non-exclusive, non-transferable right to use our system suite, automated tools and AI communication engines during your active subscription. Service features, inclusions and limits are described on our website at the time of purchase. We reserve the right to update, improve or modify services with reasonable notice.

    2. Eligibility

    You must be at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of yourself or your business. By purchasing, you represent and warrant that this is the case.

    3. Subscriptions and Billing

    3.1 Subscription Plans. Our services are offered on a monthly or annual subscription basis. Pricing is displayed at checkout in Australian Dollars (AUD).

    3.2 Automatic Renewal. Subscriptions renew automatically at the end of each billing period (monthly or annually) unless cancelled before the renewal date. By subscribing, you authorise us to charge your nominated payment method on each renewal date.

    3.3 Annual Plans. Annual subscriptions are billed upfront for 12 months. The discounted annual rate is applied in full at the time of purchase.

    3.4 No Lock-In (Monthly Plans). All standard monthly plans operate on a month-to-month basis with no lock-in contracts. You may cancel at any time in accordance with Section 7.

    3.5 Price Changes. We reserve the right to change subscription pricing. We will provide at least 30 days' written notice (by email) before any price change takes effect. If you do not accept the new price, you may cancel before the change takes effect. Continued use of our services after the effective date constitutes acceptance of the new price.

    4. Usage-Based Charges

    Standard subscription fees cover access to the platform. The following services are metered and billed separately based on actual usage at standard billing rates:

    • SMS messaging: outbound and inbound text messages sent via our platform.
    • AI voice calls: outbound and inbound AI-handled calls.
    • Email delivery: high-volume transactional or marketing email delivery.

    Usage charges will be applied to your account and invoiced in addition to your subscription fee. Our platform records serve as the record of usage for calculating usage-based charges, except in the case of manifest error.

    4.1 Conditional Call Forwarding (CCF). If you choose to configure conditional call forwarding from your existing telecommunications carrier (for example, Telstra or Optus) to redirect calls to our AI system, you are solely responsible for any call-forwarding fees charged by your carrier. We have no control over, and accept no liability for, third-party carrier charges.

    4.2 Monthly Usage Credit. The 24/7 AI Receptionist subscription includes a monthly usage credit of AUD $150 (approximately USD $100) towards SMS messaging, voice call connection fees and email delivery. Usage within this credit is covered by us at no additional charge. Usage exceeding the credit will be charged separately at standard rates as set out in Section 4 and invoiced accordingly. If the monthly usage credit is fully used, affected services (including AI voice answering and automated SMS) may be temporarily suspended until the following billing cycle or until additional credit is applied.

    5. GST and Taxes

    For Australian residents, all subscription prices displayed on our website are inclusive of GST at 10% in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). A tax invoice will be issued for each payment.

    For non-Australian clients (for example, US or international clients), services are treated as export supplies and are GST-free, provided that you are located outside Australia at the time the services are rendered.

    6. Payment

    Payments are processed securely by a third-party payment provider. We do not store your full card details. By providing payment information, you also agree to that provider's terms of service and privacy policy.

    All payments must be made in full at the time of purchase or renewal. If a payment fails, we will notify you and may suspend access to your services until the outstanding amount is settled.

    7. Cancellation Policy

    7.1 Monthly Subscriptions. You may cancel a monthly subscription at any time after your first month via your dashboard or by contacting our support team. Cancellation takes effect at the end of the current billing period. No refund is issued for the remaining days of the current month.

    7.2 Annual Subscriptions. You may cancel an annual subscription at any time. If you cancel within 14 days of your initial purchase and have not materially used the service, you may request a pro-rata refund. After 14 days, annual subscriptions are non-refundable.

    7.3 How to Cancel. To cancel, contact us at aiforbiz.com.au/contact-us.

    8. Refund Policy

    We do not offer refunds outside of the circumstances described in Section 7, except where required by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where a major failure of service occurs, you may be entitled to a remedy under the Australian Consumer Law.

    9. Client Responsibilities and AI Content

    • You are responsible for all content, information and data you provide to configure your AI agent.
    • You acknowledge that AI-generated responses are automated and may not always be accurate. You are responsible for reviewing and ensuring the appropriateness of AI-generated content, and for deciding whether you need to tell your customers that you use AI.
    • You are responsible for ensuring that all messages, emails and automated calls sent through our platform comply with the laws that apply to you and your recipients. This includes the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) in Australia and, where applicable, the US Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and any other relevant telecommunications and privacy laws. You agree to indemnify us in accordance with Section 16 for penalties and claims arising from unauthorised or non-compliant communications.
    • You must ensure all contacts you message or call have given any consent required by applicable law.
    • If you enable call recording or AI voice features, you must notify the people you call and obtain any consent required by law.

    10. Intellectual Property

    10.1 Our IP. All content, system architecture, AI models, workflows, branding and materials provided by AI for Biz remain our exclusive intellectual property. Your subscription grants you a limited, non-exclusive, non-transferable licence to use our services during your active subscription period only.

    10.2 Your Content. You retain ownership of all content and data you provide to us ("Your Content"). By using our services, you grant us a limited licence to process and use Your Content solely for the purpose of delivering our services to you.

    11. Acceptable Use

    You agree not to use our services to:

    • Violate any applicable local or international law or regulation.
    • Send unsolicited commercial messages (spam) or engage in deceptive marketing.
    • Impersonate any person or entity.
    • Upload or transmit viruses, malware or harmful code.
    • Engage in any activity that interferes with or disrupts our infrastructure.
    • Resell or sublicense our services without our prior written permission.
    • Use any phone number or messaging channel we provide for personal communications, communications unrelated to your registered business, or communications outside the scope of the services described in Section 1.

    We reserve the right to suspend or terminate your account immediately if we determine that you have violated these conditions.

    12. Workspace and Onboarding

    Upon successful payment, we will provide a dedicated workspace for your business. You are responsible for providing accurate and complete business information during onboarding. We are not liable for delays or errors caused by incorrect or incomplete information supplied by you.

    13. Confidentiality

    Both parties agree to keep confidential any non-public, proprietary or sensitive information shared during the business relationship. This obligation survives termination of these Terms for 2 years.

    14. Privacy

    We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please review our Privacy Policy at aiforbiz.com.au/privacy-policy for details on how we collect, store, use and disclose your personal information.

    15. Limitation of Liability

    To the maximum extent permitted by law:

    • We provide our services "as is" without warranty of any kind, express or implied.
    • We do not guarantee that our services will be uninterrupted, error-free or achieve any specific business outcome.
    • Our total liability to you for any claim arising from these Terms or our services shall not exceed the total subscription fees paid by you in the 3 months preceding the claim.
    • We are not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, loss of data or loss of business opportunities, arising out of the performance, output or downtime of our AI models or platform.

    Nothing in these Terms excludes any guarantee, condition or warranty under the Australian Consumer Law that cannot lawfully be excluded.

    16. Indemnification

    You agree to indemnify and hold harmless AI for Biz, its operators, directors, employees and agents from and against any claims, losses, damages or expenses (including reasonable legal fees) arising from:

    • Your use or misuse of our services.
    • Your violation of these Terms.
    • Any content, data or instructions you provide through our services.
    • Any third-party claims relating to your use of AI-generated communications.

    17. Service Availability

    We aim to maintain high availability of our services but do not guarantee 100% uptime. Temporary interruptions may occur due to scheduled maintenance, third-party outages (including payment providers, telecommunications carriers, cloud infrastructure or AI engine providers) or events beyond our reasonable control. We will endeavour to provide advance notice of planned downtime where possible.

    18. Termination

    We may suspend or terminate your access to our services if:

    • You breach any provision of these Terms and fail to remedy the breach within 7 days of written notice.
    • Your payment fails and is not remedied within 7 days.
    • We reasonably believe continued use creates legal, regulatory or reputational risk.

    Upon cancellation or termination, your right to use our services ceases. For 30 days afterwards (the "Grace Period") we will keep your data so that you can request an export or reactivate your account. After the Grace Period your account is closed and you can no longer access your data. How we handle data after that point is set out in our Privacy Policy.

    19. Governing Law and Disputes

    These Terms are governed by the laws of New South Wales, Australia. Any dispute arising from these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be referred to mediation before either party commences legal proceedings. The courts of New South Wales have non-exclusive jurisdiction.

    20. Changes to These Terms

    We may update these Terms from time to time to reflect changes in our services, pricing or applicable law. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms. The current version is always available at aiforbiz.com.au/terms-of-service.

    21. Entire Agreement

    These Terms, together with our Privacy Policy and any additional onboarding documentation, constitute the entire agreement between you and AI for Biz with respect to your use of our services, and supersede all prior agreements, representations or understandings.

    22. Contact Us

    If you have any questions about these Terms of Service, please contact us at aiforbiz.com.au/contact-us.