Privacy Policy

Welcome to AI For Biz (operated by Australia Wealth Group Pty Ltd). We are committed to protecting the privacy of your personal and business data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website and services, you consent to the practices described in this Policy.

1. Information We Collect

To deliver our AI business automation services, we collect:

Account & Identity Details: Name, business name, email, phone number, and billing details when you subscribe.
Communication Data: Text messages (SMS), emails, call recordings, Voice AI transcripts, and chat logs routed through our platform to perform automation.
AI Knowledge Base Data: Business FAQs and pricing sheets you provide to train your specific AI agents.
Payment Information: Billing details collected at checkout. Card processing is handled securely by Stripe; we never store raw credit card numbers.

2. How We Use Your Information

We use your information strictly to:

Deliver and optimize our AI automation and CRM services.
Train and refine your designated business AI models (your data is siloed and never shared across clients).
Process payments, handle monthly billing, and issue tax invoices/receipts.
Comply with our legal and tax obligations under Australian law.

3. Data Sharing & Sub-Processors

We do not sell or trade your data. Information is shared only with trusted infrastructure providers necessary to run the platform:

Platform Infrastructure: Core system servers hosted securely via Google Cloud Platform (GCP) and Amazon Web Services (AWS).
Stripe: Secure payment processing.
Telecommunication Carriers: Routing and delivery of SMS and automated voice calls.
AI Engine Providers: Secure language model architectures powering the AI agents (conversations are strictly siloed and not used for public model training).

4. Cross-Border Data Transfers (APP 8 Compliance)

Our service infrastructure utilizes enterprise data centres located in the United States.

In accordance with Australian Privacy Principle 8 (APP 8), your data remains fully encrypted at rest (AES-256) and in transit (TLS 1.3) regardless of geographic location. Our upstream providers operate under strict Data Processing Agreements binding them to privacy protections substantially similar to the Australian Privacy Principles. By using our services, you acknowledge and agree to this cross-border processing.

5. Cookies & Analytics

Our website uses essential cookies for checkout functionality and basic analytics (Google Analytics) to monitor traffic and improve user experience. You can manage or disable cookies through your browser settings at any time.

6. Data Retention & Deletion

Active Accounts: Data is retained for the duration of your subscription plus 12 months following termination, unless earlier deletion is requested.
Financial Records: Invoices and payment data are retained for 7 years to comply with the Corporations Act 2001 (Cth).
Deletion Requests: You can request permanent deletion of your business data at any time by emailing hello@aiforbiz.com.au. Verified requests are actioned within 30 days.

7. Data Breaches

In the event of a data breach likely to cause serious harm, we comply fully with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth), including prompt notification to affected individuals and the Office of the Australian Information Commissioner (OAIC).

8. Your Legal Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and opt out of any marketing communications instantly by clicking "Unsubscribe" or replying "STOP".

9. Contact & Complaints

For any privacy enquiries or data requests, please contact us: aiforbiz.com.au/contact-us